Returns and Refund Policy

Refund Policy

 

We strive to provide the best service for all our customers. If you have any issues with your order, product, or package, please contact us immediately so we can work to resolve the problem as quickly as possible.

Our refund policy covers the following cases:

  1. Damaged Products: If the product you receive is damaged, please send us photos or videos of the damage. We will offer you a full refund or replacement.
  2. Incorrect or Missing Products: We have strict quality control standards, but if you receive an incorrect product, or one that is missing a component, please let us know. We will offer you a full refund or replacement.
  3. Products Out of Stock: If the product you ordered is out of stock, we will offer you a full refund or replacement.
  4. Products Unable to Ship: If we are unable to ship your product due to limited transportation options, we will offer you a full refund.
  5. Delayed Orders: If your order is delayed for more than 30 days in normal circumstances, 40 days in busy seasons (such as Black Friday, Cyber Monday, Christmas, etc.), or due to unforeseen circumstances (such as epidemics), we will offer you a full refund.
  6. Cancel Orders: If you cancel your order before the product is shipped, we will offer you a full refund. However, we will not offer a refund if your order includes a POD product or branding project.
  7. Missing Packages: If your package is missing during delivery, we will offer you a full refund.

Please note:

  • You can raise a dispute within 14 days of receiving the product.
  • We offer a warranty for all products. The warranty period is 14 days from the day of receipt of the product. After 30 days, we do not support refunds.
  • The money will be refunded to the original payment channel (PayPal or credit card).
  • You don’t need to return the incorrect product. We will refund or resend the right one to you.

 

Return Policy

 

If you urge to return the product, please pay attention to the following aspects:

  • You need to return the product within 10 days after receiving it.
  • The product is in good condition.
  • You need to pay the shipping cost.

 

Need help?

 

Contact us at sigmastore27@gmail.com for questions related to refunds and returns.